skylineapps.site

Refund Policy for SkylineApps

Effective Date: December 13, 2024

At SkylineApps, we strive to provide the best experience possible through our e-meeting software platform. If you’re not satisfied with your purchase, we want to ensure that you have clear options available for requesting a refund, based on the terms outlined below.

1. Eligibility for Refunds

Refunds are available for subscription-based plans under the following conditions:

  • 30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may request a full refund within 30 days of your initial payment. After 30 days, no refunds will be issued.
  • Accidental Subscriptions: If you accidentally subscribe to a paid plan or are charged for a plan you did not intend to purchase, please contact us within 7 days of the charge. We will assess your request and issue a refund if the charge was made in error.

Refunds are not available for the following:

  • Renewals: If you are renewing an annual or monthly subscription, you are not eligible for a refund unless specified under the 30-day money-back guarantee.
  • Promotional and Discounted Purchases: Refunds will not be issued for subscriptions purchased through special promotions or with significant discounts.
  • Service Usage: If you have already used the Service significantly (e.g., hosted or attended meetings), you may not be eligible for a refund unless there are technical issues with the platform that are our fault.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at support@skylineapps.site with the subject line “Refund Request”.
  2. Provide Necessary Details: Include your account details (such as email address, account ID, and proof of payment) and a brief explanation of why you are requesting a refund.
  3. Review Process: Once we receive your request, our team will review it and respond within 5 business days. If your refund request is approved, the refund will be processed through your original payment method.

3. Processing Refunds

Refunds will be issued to the original payment method used during the purchase. The time it takes for the refund to appear in your account will depend on your payment provider and can take up to 7-10 business days.

4. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. If any significant changes are made, we will notify you via email or update the “Effective Date” at the top of this page. Please review this policy periodically to stay informed about any updates.

5. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with your refund request, please contact us at:

SkylineApps
Email: support@skylineapps.site
Website: https://skylineapps.site

By purchasing or subscribing to the Service, you agree to the terms of this Refund Policy.